MACCS BPO
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MACCS BPO
MACCS is a leading provider of call center and business process outsourcing (BPO) services, committed to delivering outstanding customer service and support to its clients. With a team of highly skilled and experienced professionals, MACCS has been serving its clients for the past 5 years with a proven track record of high client success rate. Our goal is to ensure that our clients have access to the best possible support, and we are dedicated to helping them achieve their business objectives. Whether you are looking for support in managing your customer interactions, or you need help with a specific business process, MACCS is here to help.
MACCS BIO
MACCS is a dynamic business process outsourcing (BPO) and call center company that provides quality and reliable customer service solutions to clients around the world. With over 5 years of experience, our team of dedicated professionals is committed to empowering our clients with the support they need to achieve their business objectives. We have a proven track record of delivering outstanding results, and our clients trust us to provide them with the best possible support. Whether you're looking for help managing your customer interactions, or you need assistance with a specific business process, MACCS is here to help. Partner with us for success, and experience the benefits of quality, reliability, and expertise at your service
MACCS: A Track Record of Successful Campaigns and Customer Service Solutions
Past Roles
January 2018 - June 2022
SOLAR
SALES, COLD CALL and APPOINTMENT SETTING
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Generated leads and developed relationships with potential customers.
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Presented the benefits and cost savings of solar energy to potential customers.
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Negotiated and closed sales agreements with customers.
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Continuously exceeded sales targets and quotas.
March 2019 - Present
CUSTOMER SERVICE
AUTO WARRANTY & HOME WARRANTY
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Responded to customer inquiries and complaints via phone, email and chat
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Resolved customer issues and complaints in a timely and efficient manner
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Provided customers with accurate and relevant information about products and services
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Processed and tracked customer requests, claims and service appointments
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Maintained accurate records of customer interactions and transactions
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Provided training and support to new customer service representatives
February 2020 - November 22
MORTGAGE
SALES, COLD CALL and WARM CALL
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Cold called potential clients to generate new business for the company
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Utilized a variety of techniques and strategies to build rapport and establish trust with potential clients
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Consistently met and exceeded call volume and conversion targets
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Collaborated with team members and managers to develop and implement new sales strategies
January 2018 - October 2022
STUDENT LOAN
SALES and WARM CALL
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responsible for making outbound calls to prospective customers to educate them on student loan options and to gather information to assess their needs.
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generate leads by identifying and qualifying potential customers who would benefit from our student loan services.
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effectively sell our student loan services to prospective customers, and to close sales by helping customers to enroll in our programs.
May 2021 - January 2023
REAL ESTATE
SALES, COLD CALL and APPOINTMENT SETTING
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Scheduled and coordinated appointments, open houses, and showings
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Provided virtual assistance services to real estate agents and brokers on a freelance basis
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Communicated with clients and potential buyers via phone, email, and in-person -Managed my own schedule and workload as a freelancer.
January 2018 - July 2021
HEALTH CARE CAMPAIGNS
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outbound calls to educate prospective customers on health care options and to gather information to assess their needs.
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Selling health care services to prospective customers and successfully closing sales by enrolling customers in the programs.
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Regularly reporting on call volume, lead generation, customer service, and sales performance to monitor progress and ensure campaign success.
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Accurately entering customer information into the CRM system and maintaining updated customer records.
SALES, COLD CALL and APPOINTMENT SETTING
CUSTOMER SERVICE
Intermediate
PROJECT MANAGEMENT
Intermediate
"Great things in business are never done by one person, they're done by a team of people.
Steve Jobs
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MACCS
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Meet the Team
Leading the Charge: Our Dynamic Executive Team
